March 23rd Update- Temporary Closure It is with much sadness that I need to announce that we are closing our centre down for lessons as of midday March 23rd until this crisis is over. I stress that we fully intend to re-open and serve our lovely customers as soon we are advised that it is acceptable to do so. We will get through this. We always said we would close when schools are closed and that has now been announced. We have an awesome team here at Shawn’s Swim School. Informing them that we are closing was one of the toughest things I’ve had to do. But they have been so brave, resilient and supportive. If you hadn’t asked us to remove you from our program, then your position will be reserved for when we re-open. If you had asked to be removed, please know that we are excited for you to return and we look forward to hearing from you. Any pre-paid classes will be credited for when you return. The one thing I am sure of, is that we will re-open, and continue to give your children the swim lessons they love. Finally we are so grateful for all the support we have received from our magnificent customers. You have made us feel like family. We have received so many kind messages , both in person and on social media. Your support has kept us strong. Stay safe and healthy everyone. Please keep an eye on all our notifications from our App, e-newsletter and Facebook for any updates. Kind Regards, Shawn
March 18 Update Dear Parents, We recognise that with the constantly changing COVID-19 situation around the world, this is an unprecedented time for everyone — a time that, for many, is filled with uncertainty. Our hearts and thoughts go out to each and every one of you.
I want you to know you have our commitment to continue providing your children with the highest quality swim lessons and service that we have offered for the last 26 years. We have not had any cases of COVID-19 reported at Shawn’s Swim School However, If we are informed that a person that has attended Shawn’s Swim school has been diagnosed with COVID-19, all families and staff will be informed immediately by our emails, App and social media platforms. We will then follow all directives given to us by the Department of Health. As a small business in children's educational services, we will follow similar actions to that of surrounding primary and secondary schools. In the event that we are closed due to the COVID-19, all pre paid classes will be credited for when we re-open and make up classes wont have an expiry date. We are also committed to supporting our loyal and amazing teachers and staff. As I’m sure you can understand, the entire swim school industry has already been affected by this situation directly. We are doing everything in our power to ensure that our staff’s livelihoods are protected and they are able to continue teaching at Shawn’s Swim School. We are a small local business and can only do this with your support. We are an indoor facility, but we don’t have gatherings of over 100 people. You can help us in this regard by only sending one carer per family and limiting the use of the changerooms for toilet use only. We encourage you to shower at home. Again, a reminder that the virus CANNOT survive in properly chlorinated pools, which ours is. We are considering the introduction of private lessons during this period. So your child would be the only one in the class with their own private teacher. The cost would be $50 for a 30 minute 1 on 1 lesson. If you are interested in this please email shawn at firstname.lastname@example.org. Let him know your childs name and times of availability. It can be anytime, even during the day between 9am-3pm. We will remain vigilant and is monitoring the situation in real time and responding rapidly as conditions evolve. However, we hope that this is a short term hurdle for 2020 and life can return to normal very soon. I would like to finish by expressing my deep appreciation for your support and understanding always. Please be safe and stay healthy. Kind Regards, Shawn March 16th Update Since the end of January, every day, we have been consulting advice given by the Department of Health and Human Services (Victorian Government), and the World Health Organisation regarding novel coronavirus (COVID-19). Right now all levels of government are urging everyone to maintain hand hygiene, stay calm and not panic. As families process this advice, we would like to share some information about coronavirus and swimming pools, so that we can all stay calm and not panic. Please note the following: 1. Coronavirus CANNOT be transmitted in a chlorinated swimming pool water. Chlorinated water, when kept at recommended levels, is an effective sanitiser for coronavirus. We have always, and will continue, to maintain high water quality levels. As always, our pool water is tested regularly throughout the day. To put this in context for you, the minimum chlorine content that we always maintain, as per health department requirements for swimming pools, is 150-250% above the minimum chlorine content required to render coronavirus inactive. Your whole body surface and every piece of equipment you touch is constantly being sanitised in a chlorinated swimming pool, as such it is one of the most sanitised environments you can be in. 2. Maintaining hand hygiene is still the best method of prevention. Regularly washing your hands with soap and water is the most effective method of hand hygiene. We have provided hand sanitiser at the front reception area for all to use. We encourage you all to use this on arrival and on departure from our centre. 3. We have reviewed all our cleaning procedures so that sanitiser is now included in all our cleaning products. Also, as part of the night-time cleaning tasks, extra time has been allocated so that staff can take the time to sanitise surfaces thoroughly. 4. As per health department advice, we have always maintained the protocol that anyone with flu like symptoms not attend any activity within the centre. This continues to be our protocol. 5. We have reviewed, and are continuing to review, our incident response plans which we share with you now: a. In the event that a person who has tested positive for novel coronavirus enters the centre. Please note that a swimming pool environment is very easy to sanitise as the whole area is water-proof; in this respect, it is the complete opposite of a school or childcare environment. We are able to hose down almost everything! Also, we have contact details of all clients who were present at the centre and will notify you of any incident. b. In the event that the centre needs to close temporarily. Please note that we will follow any requirement from the government in regard to business closure. In this scenario, we will be offering parents the choice of receiving a full credit and/or doing make-ups for any services that can’t be delivered due to business closure. c. In the event that a student needs to self-isolate. Please note that we will continue to offer unlimited make-up classes. Additionally, if you require more time to take-up your make-up classes please let us know and we will extend any make-up classes over to the next term. Let us all respond thoughtfully, stay calm and not panic; and in the Australian tradition let us all look out for each other, support each other, and we will get through this together. We thank you for your assistance with this situation and look forward to you continuing to enjoy your swimming lessons this year. If there is anything further you wish to discuss please contact us at email@example.com. Thank you.