Update on policies and procedures as of 20/10/20 It's not long until we expect to receive the go ahead to re-open, and to say we are excited is an understatement! We are so grateful to those that have re-enrolled. We cant wait to see you!
What are we doing to keep you safe?- 2010/20 GENERAL COVID-19 OPERATING PROCEDURES
If you’re sick, stay at home: At entry points, signage will ask patrons (and staff) to ensure they do not have any symptoms that may indicate an infection of COVID-19. A checklist includes the following: cough, sore throat, runny nose, sneezing, loss of taste or sense of smell, elevated temperature, shortness of breath, unusual fatigue, unusual muscle aches and pains, diarrhoea. Make up lessons will be offered for all cancelled lessons no matter how late the cancellation, as long as it made before their scheduled lesson time.
COVID Safe: Signage to encourage all patrons and their caregivers to download the Australian Government’s COVID tracing app to assist in tracing cases and notifying impacted individuals will be placed at entry points.
Managing Social Distance Requirements: Social distancing requirements will be enforced. Signage will be placed throughout the centre. Markers will be placed in reception areas, bathrooms and spectator seating areas, to guide patrons. Staff must monitor and actively enforce.
Minimise time at the venues: Swimmers and patrons must follow the guideline of ‘get in, swim, get out’, arriving at sessions ready for activities. Changerooms will be available, however we ask that you please shower at home. The changerooms are open, but we will not be allowing the use of showers 4pm to 9pm Monday to Friday or Saturdays 8:30am-5pm. For students in classes during these times we ask that you use changerooms to dry off and change quickly to allow for a quick exit from our facility thus reducing the chance of crossover traffic between class times. We hope this is only a temporary policy. Toilets will stil be accessible in the changerooms.
Spectator Management: Parents/spectators will be encouraged to drop and go for most programs. Spectators/parents in the facility or on the pool deck will comply with physical distancing and required Child Safe protection guidelines. If a carer needs to enter or stay in the building, we request that only 1 carer per family attend. If a student is in sea dragons level or above, we encourage the carer to stay in their car for the duration of the lesson. If this is adhered to, we have enough room to safely seat the parents of beginners within the premises and adhere to social distancing. Carers of children in our pre school 12:30-3pm classes will also be permitted to stay in the building, whilst adhering to social distancing guidelines
Hygiene and cleanliness: The pool water is continuously being disinfected by chlorine, the main areas of concern will be areas out of the water and where people are standing/sitting. There is a touch free hand sanitising station at our entry and exit. There is hand sanitiser on our reception desk and touch free hand sanitiser dispensing units in both changerooms. We will have increased scheduled cleaning routines eg, hourly spray disinfection of high touch points such as door handles, exit button and safety gate latches. The nightly cleaning by our cleaners will now involve anti viral disinfectant of all major surfaces , not just detergent. (detergents just remove germs, disinfection uses chemicals to kill germs and viruses)
Staff Training: All staff have completed Australian Government Department of Health Infection Control Training- Covid-19 course and qualification. They have also been encouraged to have their flu vaccination
Reporting Procedures: Anyone 18 years and over attending our facility MUST log an online Health Declaration/Contact Tracing form.If there is a case of covid 19 reported at our premises we will be following all directives from our state health authority and complying with all cleaning and disinfecting procedures
Temperature Testing of Staff and Customers: All staff and adult customers will be temperature tested using or new Thermal Imaging station. If we suspect that any patron is unwell we reserve the right to ask them to leave the premises for the safety of all our customers and staff.
Equipment safety: We will no longer be lending out goggles and swim caps and towels. All toys will be removed from the pool area. Discounted goggle and cap options will be on sale for those who forget their equipment.
Maximizing Social distancing within classes where possible: Whilst we will be doing our best to maximise social distancing outside of the pool, social distancing within the pool poses more of a challenge. We can offer contactless lessons for our more advanced students in the big pool, but for our beginner and sea dragon students, they still require physical support from our teachers. National health guidelines stipulate if you had to provide physical contact before the covid 19 crisis, you may still engage in that physical contact now that some restrictions have been lifted. Much the same as a hairdresser needs to breach the 1.5m to cut your hair, or a beautician needs to breach the 1.5m to do your nails, we need to breach the 1.5m to safely instruct our beginner students. So, to maintain the safety of our beginners students during their swim lesson, we will still be physically supporting the students when necessary during the lesson. It is not possible for us to enforce social distancing of students within their classes whilst at the same time maintaining constant and efficient supervision. So for safety reasons we will be running our classes very similarly to how we were before the crisis. The information we have been receiving is that the risk of infection between children in a swimming class is no greater than it is at school.
Payments: All of our pre-covid payment methods are still available. If you do not wish to use cash you can use internet banking to transfer your fees from your bank account to ours. We only accept term fees online. (There will be just 3 weeks to pay for in term 2). Many of you who pre paid for term 1 will have 2-3 weeks credit. You cannot pay fees weekly online. We will still be accepting weekly fees or term payments in cash. We are currently investigating the use of eftpos machines and are trying to find the most reliable and affordable supplier. If you wish transfer term fees here are our account details. You use your child’s surname , day and time as a reference eg, Smith Fri 530
Account Name: Shawn’s Swim School BSB: 033393 Ac No: 104396 Ref Smith Fri 530 (example)